Part 1 of this series addressed the basic needs and working-habits of the remote-worker. Part 2 focuses on the challenges of communication and language in a multicultural environment. Some practical tips will help global teams to master a whole set of communication habits, foster mutual understanding, and trust.
As a New Normal emerges, remote-working is unlikely to vanish. Therefore, Thélème international, in collaboration with Common Link, launches a series of articles on the topic of remote-working in intercultural contexts. Part 1 addresses the basic working-habits and navigation through personal and cultural differences.
When it comes to customer satisfaction surveys, metrics could be over-estimated. Indeed, highly related to respondents’ educational culture, marking does not deliver clear-cut information. How to handle quality assessment in a diverse marketplace?