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Remote Working: Part 1 – Finding Your New Normal

As a New Normal emerges, remote-working is unlikely to vanish. Therefore, Thélème international, in collaboration with Common Link, launches a series of articles on the topic of remote-working in intercultural contexts. Part 1 addresses the basic working-habits and navigation through personal and cultural differences.

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When 7 = 9 or Where customer satisfaction surveys fail

When it comes to customer satisfaction surveys, metrics could be over-estimated. Indeed, highly related to respondents’ educational culture, marking does not deliver clear-cut information. How to handle quality assessment in a diverse marketplace?

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