Constructive Conversations
Have you ever wondered how to hold better conversations? The micro-podcast “Constructive Conversations” can help you to bridge differences.
culture
When 7 = 9 or Where customer satisfaction surveys fail
When it comes to customer satisfaction surveys, metrics could be over-estimated. Indeed, highly related to respondents’ educational culture, marking does not deliver clear-cut information. How to handle quality assessment in a diverse marketplace?
How to overcome personal biases in a diverse workplace?
Often harmless, unconscious shortcuts or biases can produce deleterious effects in a diverse workplace. As they are unconscious, can we avoid them?
Is culture an iceberg?
The iceberg metaphor is often used to describe culture. Could another comparison be more suitable?